Frequently Asked Questions
We want to make sure you have an outstanding experience with your FDS vehicle protection plan. Below you can find the answers to drivers’ most frequently asked questions. If you don’t see the answer you need, contact us and we’d be happy to help.
With today’s advanced technology, vehicle repairs can be costly and unexpected. The costs of even one repair may easily exceed the cost of buying a GWC protection plan. No one can predict the future, but with a vehicle service contract, you’ll be protected from covered repair costs caused by unexpected mechanical breakdowns.
As a vehicle ages and accrues mileage, the chances of having a mechanical failure increase. Your GWC protection plan will be there when you need it most — once the manufacturer’s basic warranty is no longer there to protect you.
For used vehicles, coverage begins Day One, Mile One, meaning you are fully protected against covered repair costs the day you purchase your vehicle. For new vehicles, coverage begins on the contract sale date. With the warranty remaining option, the contract begins upon expiration of the manufacturer’s basic factory warranty.
Repairs can be made at any ASE-licensed and reputable service facility. We’ll even help you locate a preferred provider if you have a breakdown while traveling.
Take your vehicle to the repair facility of your choice or utilize your plan’s towing benefit. Instruct the facility to contact us and we’ll authorize and pay for the covered repair directly. You only pay your deductible and any costs not directly covered by your plan. Find more detailed steps for filing a claim here.
For vehicles no longer covered under the basic factory warranty, you must purchase the plan the same day you purchase the vehicle. For vehicles that still have factory coverage, you have until that warranty runs out. However, it is always less expensive to buy a plan when you have fewer miles on the car.
Once we have received and accepted your contract application and payment from your dealer, we will issue and mail you an ID card within six to eight weeks. You’ll want to keep this card with you in case you have problems while on the road. You may also look up your coverage online at any time.
GWC distributes vehicle protection plans exclusively through authorized dealerships throughout the United States. We do not sell directly to the public. If you are interested in a purchasing a GWC vehicle service contract, ask your dealer if they are a GWC Warranty partner.
Contracts can be canceled, provided that eligibility criteria are met. Cancellation requests should be made through the selling dealer. To determine cancellation eligibility, check the Terms & Conditions of your contract, as well as any state-specific disclosures listed in the contract. Cancellation terms vary by state. You can look up your coverage to download a copy of your contract.